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    About Us: Derek Baum

    Derek Baum

    Director of Operations

    Background

    • Bachelor’s Degree in Hotel Administration from Cornell University
    • Interned between academic semesters with Rosen Hotels & Resorts
    • Became Assistant General Manager of the Comfort Inn
    • Promoted to General Manager of the Rodeway Inn at the age of 24
    • Served as General Manager of the Quality Inn Plaza
    • Served as Assistant General Manager of the Rosen Plaza
    • Promoted to his current position of Director of Operations for Rosen Hotels & Resorts in 1998

    At Rosen Hotels & Resorts

    • Oversees operations and capital improvements at all Rosen properties
    • Involved in marketing developments of the company’s brand and logo
    • Co-Chair of the Service Advisory Council
    • Responsible for ADA compliance issues
    • Assisted in the development and implementation of the Rosen Hotels Management Training, Mystery Shopper, and Signature Training Programs
    • Manages guest perspective & email guest survey comment card programs for quality assurance

    “I’m passionate about teaching and competitive athletics.”

    Derek volunteers his time to community organizations such as Junior Achievement, YMCA, Community Education Partners (CEP), Windermere Little League, and Special Olympics.

    What they are saying

    As a Cornell intern he was energetic, as a mid-level Manager he was dedicated, as a general manager his problem solving skills were unsurpassed. Now as our Director of Operations his experience and style make him a great mentor, motivator, and role model for all.

    Jonni Kimberly, Human Resource Director

    Derek Baum’s influence on my professional performance has been dramatic. In 2003, I came to the company with no hotel industry experience. Additionally, Rosen Hotels and Resorts had never owned or operated a golf course. From my first day on the job, Derek embraced the role of being my mentor and carefully blended my skills with the company values to create a golf experience that we are proud of – but more importantly – our guests appreciate. For this guidance, I will be forever grateful.”

    Dave Scott, Director of Golf at Shingle Creek Golf Club