A Note to Our Guests and Business Partners from Harris Rosen Regarding COVID-19 Coronovirus
Rosen Hotels & Resorts is committed to keeping our guests and associates safe during these difficult times. As the coronavirus remains an evolving situation, we continue to monitor and follow guidelines set out by all health authority organizations and government entities.
Stay with Confidence
Cleanliness has always been of utmost importance to us and, like you, we have altered a few daily habits to help protect those around us. Across our eight properties, we have enhanced our processes by cleaning common and back-of-house areas with quick acting hydrogen peroxide-based disinfectants considered effective by the CDC. Modified cleaning schedules ensure touch points and commonly handled items are disinfected more frequently throughout the day. In our common areas we have also displayed the CDC’s guidelines on hand washing, covering coughs and sneezes, and increased the amount of hand sanitizer dispensers.
Key management is kept up-to-date on the latest developments and our associates, who play an integral part in our efforts, are regularly briefed on the need for proper and consistent hygiene practices.
Changes to Your Reservation
Of course all of our extra efforts do not change the fact that we’re faced with many travel plan changes. If you are affected by travel restrictions, we will work with you to adjust your hotel reservations.
- For existing reservations, we will waive cancellation fees for individual travelers through April 30, 2020.
- New individual reservations booked for March 12 through September 7, 2020, can be cancelled with no fee up to 24 hours before the arrival date.
- Reservations can be changed at no extra cost based on availability at your hotel of choice.
- For reservations made through an online travel agent or other third party, we ask that you contact the booking provider for information on their policies.
Ready to Meet Your Expectations
Our reputation in the hospitality industry is built on providing unparalleled, individualized service. Times like these demand we operate above and beyond to meet your expectations. Rest assured, we are prepared to respond to all the changes we may face. As mentioned before, your wellbeing has and always will remain our greatest priority. Thank you and God Bless.
President and COO
Rosen Hotels & Resorts