Quiénes somos: Derek Baum

Director of Operations / Gerente General

Antecedentes

  • Derek received his bachelor’s degree in hotel administration from Cornell University
  • Between academic semesters at Cornell, fue pasante con Rosen Hoteles & Resorts
  • Derek comenzó su carrera en Rosen Hoteles & Resorts como Subgerente General del Clarion Inn Lake Buena Vista y fue ascendido a Gerente General de la Rosen Inn, closest to Universal, en 24 years of age
  • Se desempeñó como Gerente General de la Rosen Inn at Pointe Orlando y Subgerente General del Rosen Plaza ® antes de ser promovido a Director de Operaciones de Rosen Hoteles & Resorts en 1998

Al Rosen Hotel & Resorts ®

  • Derek manages and monitors quality assurance and CRM using guest response programs and mystery shopper evaluations
  • Derek co-chairs the Service Advisory Council and meets monthly at each hotel with its Golden Pillars Nominees and Executive Team
  • He assists in the development and implementation of Rosen Hotels Management Training Program
  • He has assisted in the transition from franchise brands to independents and was instrumental in the marketing developments of our company’s brand and logo

Más Acerca de Derek Baum

Derek volunteers his time to community organizations such as Junior Achievement, YMCA, OCPS, and Special Olympics. "I'm passionate about teaching and competitive athletics," says Derek.

What Others Say:

“As a Cornell intern he was energetic; as a mid-level manager he was dedicated; as a general manager his problem solving skills were unsurpassed. Now as our Director of Operations his experience and style make him a great mentor, motivator, and role model for all.”
Jonni Kimberly, Human Resource Director

“Derek Baum’s influence on my professional performance has been dramatic. En 2003, I came to the company with no hotel industry experience. Además, Rosen Hoteles & Resorts nunca habían propiedad u operado un campo de golf. From my first day on the job, Derek embraced the role of being my mentor and carefully blended my skills with the company values to create a golf experience that we are proud of, and more importantly, an experience our guests appreciate. For his guidance, I will be forever grateful."
Dave Scott, Director of Golf at Shingle Creek Golf Club