Quem Somos: Derek Baum

Director of Operations / Gerente Geral

Background

  • Derek received his bachelor’s degree in hotel administration from Cornell University
  • Between academic semesters at Cornell, ele internado com Rosen Hotels & Resorts ®
  • Derek começou sua carreira no Rosen Hotels & Resorts ® como Assistente de Gerente Geral da Clarion Inn Lake Buena Vista e foi promovido a Gerente Geral do Rosen Inn, closest to Universal, em 24 years of age
  • Atuou como Gerente Geral do Rosen Inn at Pointe Orlando e Director Geral Adjunto do Rosen Plaza ® antes de ser promovido a Diretor de Operações para Rosen Hotels & Resorts ® em 1998

No Rosen Hotel & Resorts®

  • Derek manages and monitors quality assurance and CRM using guest response programs and mystery shopper evaluations
  • Derek co-chairs the Service Advisory Council and meets monthly at each hotel with its Golden Pillars Nominees and Executive Team
  • He assists in the development and implementation of Rosen Hotels Management Training Program
  • He has assisted in the transition from franchise brands to independents and was instrumental in the marketing developments of our company’s brand and logo

Mais Sobre Derek Baum

Derek volunteers his time to community organizations such as Junior Achievement, YMCA, OCPS, and Special Olympics. "I'm passionate about teaching and competitive athletics," says Derek.

What Others Say:

“As a Cornell intern he was energetic; as a mid-level manager he was dedicated; as a general manager his problem solving skills were unsurpassed. Now as our Director of Operations his experience and style make him a great mentor, motivator, and role model for all.”
Jonni Kimberly, Human Resource Director

“Derek Baum’s influence on my professional performance has been dramatic. In 2003, I came to the company with no hotel industry experience. Adicionalmente, Rosen Hotels & Resorts ® nunca tinha possuído ou operado um campo de golfe. From my first day on the job, Derek embraced the role of being my mentor and carefully blended my skills with the company values to create a golf experience that we are proud of, and more importantly, an experience our guests appreciate. For his guidance, I will be forever grateful."
Dave Scott, Director of Golf at Shingle Creek Golf Club