About Us: Jennifer Rice-Palmer

Director of Guest Contact


  • Studied Hospitality at the University of New Hampshire
  • She started her career at Rosen Hotels & Resorts® in March 1991 as a night manager at the Rosen Inn at Pointe Orlando
  • She was soon promoted to Assistant Front Office Manager
  • Her career continued to rise with her promotion to Sales Director at Rosen Inn
  • The climb continued with her promotion to Director of Reservations at Rosen Plaza®
  • In 2005, Jennifer was promoted to General Manager at the Clarion Inn Lake Buena Vista
  • Now she serves as the Director of the Guest Contact Center

At Rosen Hotel & Resorts®

  • She oversees the full operation of Clarion Inn Lake Buena Vista
  • Jennifer oversaw the construction of the Guest Contact Center
  • As the Director of the Guest Contact Center, she oversees several departments including Central Reservations, Internet Sales, and the Social Media and Creative Teams
  • She is a committee member and consultant for the newly centralized PBX/Guest Contact Center
  • In her spare time she’s active with the school district of Osceola County
  • She also devotes time to serve on the board of her homeowner’s association and to her church as a teacher of faith formation

Jennifer Rice-Palmer

Jennifer isn’t one to shy away from a tough job, and her personal philosophy expresses this: “Honesty, hard work, and faith are the keys to go further in life.” She’s a strong leader willing to challenge the status quo to improve productivity and outcome. As a leader, she says, “Always know the job of the person ahead of you. Keep your goal in sight.”

Jennifer Rice-Palmer

What Others Say:

“When I first met Jennifer in 1992, her confidence and interest in taking on additional responsibilities was impressive. She's always been eagerly prepared to accept new challenges with a high-energy ‘can do’ attitude. Jennifer's a team player who is not shy about speaking-up, offering different perspectives, and asking the tough questions. She's technically solid and has an excellent understanding of systems, operations, and the ever-changing environment of social media. I'm extremely proud of Jennifer and all of her accomplishments—especially balancing her family and her dedicated commitment to Rosen Hotels & Resorts®. She has been nothing short of remarkable.”
Derek Baum, General Manager, Rosen Inn at Pointe Orlando

“Jennifer Rice-Palmer, is an example of good management. 1. She seeks understanding. 2. She brings the game to the staff. 3. She just wants to fix what is wrong. 4. She knows how to plan and execute. 5. Finally, she works for the common good. Thank you, Jennifer.”
Garritt Toohey, Rosen Hotels & Resorts®