Director of Operations / General Manager

Background

• Derek received his bachelor’s degree in hotel administration from Cornell University
• Between academic semesters at Cornell, he interned with Rosen Hotels & Resorts®
• Derek started his career at Rosen Hotels & Resorts® as Assistant General Manager of the Clarion Inn Lake Buena Vista and was promoted to General Manager of the Rosen Inn, closest to Universal, at 24 years of age
• Served as General Manager of the Rosen Inn at Pointe Orlando and Assistant General Manager of the Rosen Plaza® prior to being promoted to Director of Operations for Rosen Hotels & Resorts® in 1998

At Rosen Hotel & Resorts®

• Derek manages and monitors quality assurance and CRM using guest response programs and mystery shopper evaluations
• Derek co-chairs the Service Advisory Council and meets monthly at each hotel with its Golden Pillars Nominees and Executive Team
• He assists in the development and implementation of Rosen Hotels Management Training Program
• He has assisted in the transition from franchise brands to independents and was instrumental in the marketing developments of our company’s brand and logo

More About Derek Baum

Derek volunteers his time to community organizations such as Junior Achievement, YMCA, OCPS, and Special Olympics. “I’m passionate about teaching and competitive athletics,” says Derek.

What Others Say:

“As a Cornell intern he was energetic; as a mid-level manager he was dedicated; as a general manager his problem solving skills were unsurpassed. Now as our Director of Operations his experience and style make him a great mentor, motivator, and role model for all.”

Jonni Kimberly, Human Resource Director

“Derek Baum’s influence on my professional performance has been dramatic. In 2003, I came to the company with no hotel industry experience. Additionally, Rosen Hotels & Resorts® had never owned or operated a golf course. From my first day on the job, Derek embraced the role of being my mentor and carefully blended my skills with the company values to create a golf experience that we are proud of, and more importantly, an experience our guests appreciate. For his guidance, I will be forever grateful.”

Dave Scott, Director of Golf at Shingle Creek Golf Club