Rosen Plaza in Orlando Honored with British Airways Customer Excellence Award

Media Contact:
Rober Hubler
(407) 639-4212

ORLANDO (May 1, 2019) — Rosen Plaza Hotel is delighted to announce that it has received a British Airways Customer Excellence Award for 2018. This award comes from unbiased customer reviews and is designed to showcase the hotels that make their guests the happiest.

Guests are warmly welcomed by Rosen Plaza front desk staff in the hotel’s newly enhanced lobby, featuring contemporary furnishings and sophisticated decor.

British Airways Holidays is one of the UK’s leading tour operators. As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels. British Airways Holidays works with Reevoo, an independent and impartial third-party company, to collect reviews from their customers.Reviews are only collected from genuine British Airways Holidays customers, who are asked to score hotels based on location, service, cleanliness, and sleep quality. Participants also give the hotel an overall score out of ten. Find out more about Reevoo at

British Airways Holidays has gathered over 80,000 independent hotel reviews this year. In 2018, British Airways awarded close to 450 Customer Excellence Awards across the globe to recognize their top-rated hotels.

“Rosen Plaza Hotel has been recognized by British Airways Holidays customers for providing a high-quality customer experience. We are delighted to inform you that you are one of our highest-rated hotels for 2018,” said Claire Bentley, Managing Director of British Airways Holidays.

“We are incredibly humbled and honored to be recognized with this award,” said Derek Baum, General Manager, Rosen Plaza. “We focus lazer-like on our customer service on a daily basis and are gratified that our guests feel this enhances their Orlando visit.”

About Rosen Plaza

Rosen Plaza, located at 9700 International Drive in Orlando, is conveniently situated within a short walk to Pointe Orlando’s shopping, dining and entertainment and within minutes of Orlando’s world-famous theme parks and attractions, making it an ideal location for experience-based getaways and vacations. Guests enjoy award-winning hospitality among 800 contemporary guestrooms featuring all of the comforts of home, as well as complimentary Wi-fi and state-of-the-art RFID locking systems.

For not-to-be-missed dining, enjoy a poolside Sunday brunch, one of the three-day extensive buffets, Lite Bite for hot and cold refreshments, Smoooth Java Proudly Serving Starbucks and room service. Or make it a special night with an unforgettable experience at the award-winning Jack’s Place restaurant. Recreation includes a tropical heated swimming pool, whirlpool spa, fitness center and 3NINE entertainment venue. As with all Rosen Hotels & Resorts, guests are never charged a resort fee. For more information, visit or call (800) 627-8258.

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